What are the objectives of Telephone Selling Skills?

Selling products and services professionally over the phone requires skills that can be developed to achieve peak performance.

Using practical exercises and live audio playback, this one-day course will enable you to:

•   Promote products/services effectively over the telephone, leading to increased sales and long-term profitability
•   Build relationships with customers
•   Communicate confidently and effectively with customers and overcome objections without losing business
•   Recognise the importance of listening skills, questioning techniques, call control and closing methods in the telephone selling process
•   Understand that customer relations and business are 'on the line'

What does Telephone Selling Skills cover?

•   How to use telephone marketing to influence positive sales outcomes
•   Best practices, your attitude, communication skills, first impressions, opening techniques, voice, creating a professional image
•   Making the most of incoming calls
•   Handling customer complaints and achieving service recovery   Selling appointments
•   The structure of outgoing calls - from opening the call to gaining customer commitment
•   Developing a 'questioning' checklist
•   Closing the sale

Who will benefit from Telephone Selling Skills?

People who have a telephone sales role or are likely to speak to existing or prospective customers over the telephone.

Development Report: Sales Strategy Index

Duration: 1 day

Course fees: dependent on number of people booking, call for details.

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