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What are the objectives of Performance Management
Recognising and resolving performance problems can be the most challenging aspect of people management. The potential for personal conflict strikes fear into the hearts and minds of many managers. This two-day programme will enable you to:
- Define
the appraisal process
- Identify
under-performance
- Define
counselling
- Examine
questioning techniques
- Identify
where counselling stops and disciplinary proceedings begin
- Practise
appraisal interviewing skills
- Practise
disciplinary interviewing skills
- Practise
counselling interviewing skills
- Identify
appropriate timescales in accordance with legislation
What
does Performance Management cover?
- Competency
awareness
- Appraisal
- what it is, what it is not, the process, initial review, collecting
evidence, progress review, self-appraisal
- Developing
trust
- Appraisal
interview structure
- Counselling
- definition, counselling interviewing skills, interview structure/setting,
questioning techniques
- Disciplinary
interviewing skills - structure of interview, rights of representation,
union involvement, note-taking, timescales for action, skill practice,
disciplinary timescales
- Agreeing
the way forward - skill gaps, review date
- Staff
Code of Conduct and Employment Law
- The
importance of note-taking
- Fair
and unfair dismissal
Who
will benefit from attending Performance Management?
Leaders, supervisors
or managers responsible for planning and monitoring the performance
of staff.
Development
Report: DISC - Employer-Manager
Duration:
2 days
Course fees:
dependent on number of people booking, call for details.
Generic Courses
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