Presenting Your Case - Business Presentation Skills
Telephone Selling Skills - Winning business over the telephone
Influencing Skills - Winning people over
Negotiation Skills - Achieving win/win
Customer Relationship Building - Long-lasting rewarding relationships
Customer Relationship Management - Holding on to good business
Customer Care Matters - It can take months to find a customer, but only seconds to lose one
Customer Service Matters - Selling through serving
Strategic Selling - A structured approach to sales success
Behavioural Selling Skills - People buy from people they like!
Leading From The Front - Establishing the leadership difference
Fast Forward Management - Making management matter
Performance Management - Producing effective results through people
Contagious Attitudes - Recognising the impact of personal attitudes
Stress Management - How to recognise, diminish and beat stress at work
Time Management - Finding time to get it right
Marketing Matters - Identifying, attracting, satisfying and retaining customers profitably
Finance for Non-Financial Managers - Removing the myths & fears
Interviewing Skills - Finding the right person for the job

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All generic courses can be delivered on an In-house basis with or without amendment to the generic course structure - call us for a quotation to enhance the generic structure to address your specific needs.